Answers:
Q. In the Oops directions it says to use a color filler. What is a color filler and why do I need it?
A. A color filler is used to fill in the pores of hair so color will not grab and go too dark.
Satin Reconstruct can be used as a color filler. Apply Reconstruct, place a shower cap over hair, and process for at least 20 minutes. When re-coloring do not leave color on previously processed hair for longer than 5 minutes. A strand test is always recommended to see what the color will look like prior to doing the entire head.
Q. Will Color Oops still take out color if it's been over a month since the last time my hair was colored?
A. Color Oops will take color out if it's a day or a year old.
Q. I don't know whether I should buy the Extra Conditioning or Extra Strength. How do I choose?
A. If you have damaged hair extra conditioning is recommended, otherwise, extra strength should be used.
Q. How long do I have to wait to dye my hair after using Color Oops?
A. You can re-color the same day providing you use a color filler and you only process for 5 minutes. Also, your hair must be in good condition.
Q. Does Color Oops work if I've dyed my hair black?
A. Yes, however black is the most difficult color to remove. Not all of the pigment may come out.
Q. I originally had gray hair, but I dyed it. If I use Color Oops on the new color, what will be my resulting color?
A. Grey hair is restored to blonde, not grey. We have heard from customers that have had their grey hair restored but it is not common.
Q. Why does it have a smell to it, even after the product has been rinsed out? How long will the smell remain or what can I do to minimize the odor?
A. Color Oops has a sulfur base. Sulfur has a very unpleasant odor. To reduce odor rinse thoroughly. Apply a heavily fragranced conditioner and leave it in over night. The fragrance will help to mask the sulfur smell.
Q. If I've been dying my hair for years, will Color Oops be able to take me back to my original color?
A. In most cases, yes. If you have colored lighter, Color Oops will not get you back to your natural color. When coloring lighter you actually remove natural pigment. Color Oops can only remove artificial pigment- it can not replace lost natural pigment. You will need to re-color with a color similar to your natural color.If you have years of black color added to your hair, Color Oops may not remove all of the black color.
Q. I've only dyed my hair once and it was a darker shade, so why does my hair appear lighter than my natural color after using Color Oops?
A. All color is mixed with peroxide. Peroxide is a bleaching agent. In some cases even though you colored darker the peroxide acted on your natural melanin and removed some of your natural pigment. The color you applied covered up what is left of your natural pigment. When Color Oops removed the artificial pigment, what is left of your natural pigment was exposed.
Q. Why doesn't Color Oops work on highlights or hair that's been lightened?
A. Color Oops can only remove artificial pigment. Color Oops cannot alter natural pigment. When highlights are put in, your natural pigment is actually removed. The only way to get your natural color back is to replace that lost natural pigment, and that can be achieved with a color similar to your natural color. Remember your hair is porous so a 5 minute processing time is recommended and a color filler prior should be done. Always do a strand test to see what the color will look like prior to doing your entire head.
Q. Can I use Color Oops on my semi-permanent/temporary or vegetable hair dye?
A. Color Oops can not remove direct dyes. If the color you used was mixed with a developer then most likely Color Oops will remove that color. If the color you used was used directly from the bottle then Color Oops will not remove that color.
Q. After I use Color Oops I want to dye my hair again. Will it cause my hair to take the dye any differently now?
A. Yes, your hair is considered porous since you recently colored it. In this case a color filler is recommended and a processing time of 5 minutes is recommended. A strand test is highly recommended prior to re-coloring your entire head.
Q. Is there a point where Color Oops stops working? What if I want to use it 2 or 3 times in a row?
A. Usually after 25 minutes Color Oops becomes ineffective. Additional applications will remove minimal color.
Q. Will Color Oops affect my natural gray color?
A. Color Oops has no effect on natural pigment.
Q. Is there ever a circumstance where Color Oops is not safe to use on my hair?
A. Color Oops is very safe and gentle on hair. However, if your hair is severely damaged it is recommended to wait a few weeks for your hair to get healthier.
Q. I've dyed my hair darker so many times. Can it still take me back to my natural hair color?
A. If you have colored darker and the peroxide in the developer has not affected your natural pigment, Color Oops should return your hair to its natural color.
Q. I've dyed my hair lighter and darker so many times. Can it still take me back to my natural hair color?
A. Once you color lighter you have removed natural pigment. When Color Oops removes the artificial pigment, what is left of your natural pigment will be exposed. It will not be your natural color. You can re-color your hair with a color similar to your natural color.
Q. My hair is past my shoulders. Do I need to use two boxes of Color Oops?
A. If you have thick hair, yes.
Q. After using Color Oops I put Sun-In on my hair and the old color returned. Why did it do this?
A. Sun-In has peroxide in it. The peroxide oxidized the intermediates that were not washed out of your hair and the color returned.
Q. I used Color Oops and it took out most of the dye but not all of it. If I use another box will it take out the rest of the color?
A. Another application will take a small percentage of color out, but not a lot more.
Q. Color Oops took out my unwanted hair color at the roots but not on the rest of my hair. How do I get it to take out the color through the rest of my hair?
A. Color on ends can be old stubborn color. When using Color Oops on color like this, place a shower cap over your hair to keep in body heat and process for 25 minutes.
Q. Is it safe to use Color Oops if I have a perm?
A. If your hair is in good condition this should not be a problem.
Q. Does having a permanent relaxer affect my using Color Oops?
A. Again, if your hair is in good condition this should not be a problem.
Q. When I used Color Oops at first it took all of the color out. When I washed my hair the next day, the color returned. Why did this happen and how can I fix this?
A. Hair color has small clear intermediates. When these intermediates are oxidized with the developer they penetrate the hair shaft and swell and are oxidized into large colorful pigments. Color Oops reverses this process. It shrinks the pigments back to small clear intermediates. However, they are still in the hair. The rinsing process washes them from the hair. It is essential to shampoo and rinse thoroughly. The longer, the better. If some of the intermediates are still in the hair they can re-oxidize and show color again.
Q. My hair color looks exactly the same as before I used Color Oops. How could this happen?
A. If you colored your hair lighter Color Oops can not replace lost natural pigment. When coloring lighter you are actually removing natural pigment. Color Oops can only remove artificial pigment, Color Oops can not replace lost natural pigment. You will need to re-color with a color similar to your natural color.
Q. What is hair color level?
A. Levels are the degree of "lightness or darkness" of a color that is reflected or seen by the eye. Hair color is assigned a level number from 1 to 10 with 1 being black and 10 lightest blonde.
In other words, black reflects very little light and lightest blonde reflects the greatest amount of light. A level 10 blonde would be 'two steps lighter' than a level 8 blonde. This system of levels applies to all colors and almost all brands commonly found.
Levels of Hair Color
1=Black
2=Very Dark Brown
3=Dark Brown
4=Brown
5=Medium Brown
6=Light Brown
7=Dark Blonde
8=Light Blonde
9=Very Light Blonde
10=Light Platinum Blonde
Q. How do I know what color is right for me?
A. You don't want a color that is too light or dark for your skin tone. Also, you want to stay with your coloring. If you have cool tones stay with a cool color family such as ash, beige, or violet. If you have warm tones stay with a warm color family such as natural, gold copper, red, etc.
Q. How do you determine which volume of developer to use?
A. 10 Volume is used when coloring tone on tone or darker.
20 Volume is used when coloring tone on tone or up to 2 levels lighter.
30 Volume is used when coloring up to 3 levels lighter.
40 Volume is used when coloring up to 4 levels lighter.
Q. How do you mix the color?
A. Satin mixes 2 parts developer to every 1 part of color.
Q. My hair is chemically damaged already and I don't want my hair to fall out. Is it safe for me to use Satin?
A. If your hair is severely damaged you may want to wait. Satin is very gentle since it has a very low ammonia content and has an aloe Vera base, but you always need to be careful when dealing with severely damaged hair. Always do a strand test prior to any hair color service.
Q. Why can't I dye my hair with Satin if I've previously dyed my hair using a metallic dye?
A. Peroxide and metals chemically create hot chemical reactions. All permanent color is mixed with peroxide. Hair processed with metallic dyes cannot be colored or permed with any product containing peroxide.
Q. What makes Satin so different than the other hair color dyes out there?
A. Satin has a low ammonia content (less than 1%) and has an aloe Vera base to protect the hair and scalp. Also, Satin uses micro color molecules for better color penetration, resulting in vibrant, rich, shiny color and incredible grey coverage.
Q. Why is it suggested to wear a shower cap and apply low heat to the hair after coloring it?
A. A shower cap will keep all body heat even on the hair. This will help the color look the same throughout your hair.
Q. Do I have to use the Satin line of developers with the Satin color?
A. Yes, Satin developers are silicone enhanced to create incredible shine and they are created to mix perfectly with Satin color.
Q. How do I get the brassy tones out of my hair?
A. If you are coloring darker use a color of your choice and it should cover up the brassiness. If you are coloring lighter use an ash base color and a 30 or 40 volume developer. Hair passes through the brassy stage through levels 6-8. Once hair is lifted pass level 8 all of the red or brassy tones will be removed from hair.
Q. If my ends are extremely damaged and porous, how much less time should I leave the color on the ends?
A. On overly porous hair the color should be left on no longer than 5 minutes.
Q. Can you use Satin over Henna dyes?
A. No.
Q. If I use the semi developer instead, how long can I expect my hair to retain the color?
A. Usually 4-6 weeks.
Q. Why is it that when I dyed my hair lighter, the roots came out a shade lighter than the rest of my hair? What can I do to fix this?
A. Your body heat is warmer at the scalp than on your ends. The heat makes the color work faster. Use a shower cap over your head to keep the heat even throughout your hair.
Q. When I dyed my hair, the ends turned out darker than the roots. Why did this happen? What can I do to fix this?
A. Your hair is porous on your ends because you have colored them before. You need to use a color filler first and process the color for no longer than 5 minutes on your ends.
Q. Why is bleaching the hair so damaging? What makes Satin bleach better?
A. Bleach contains high levels of oxygen. Pure oxygen alters vital structural parts of the hair creating unwanted damage. Satin Blue has no ammonia and lessens the damaging effects of oxygen on hair. Also, Satin-Blue has a wheat protein base to help repair damaged hair.
Q. Why is black a difficult color to remove?
A. Black color contains the most pigment and is therefore the most difficult color to remove.
Q. Why are red tones difficult to get rid of?
A. Most darker hair will pass through the level 6-8 stage as it lightens. In most cases the average person wants to be a level 7 color which is right in the middle of the red stage. An ash color will help to lessen the red underlying pigment from showing through. You may have to pre-lighten with bleach and then tone back with a color of your choice.
Q. What is the difference between Satin CoverGrey and other developers?
A. CoverGrey has wetting agents which make the color cling to the hair shaft better allowing for better color penetration. In addition, CoverGrey has mordents which allow the color to adhere to the internal workings of the hair much more effectively.
Q. What is CompLete and why should I use it?
A. CompLete is a chemical deactivating shampoo specially formulated to remove all salon chemicals from the hair and scalp. It conditions and restores fatty acids which are normally lost during chemical services.
Q. Will dying your hair too much cause it to eventually stop taking the hair color?
A. No, but you can get color build-up which will cause your hair to look dull and dry.
Q. My hair is already chemically damaged. Is there anything I can do to reverse the damage?
A. Use Reconstruct daily for 2 weeks. Process with a shower cap over hair for at least 20 minutes.
Q. How often should I deep condition my hair after coloring it?
A. You should use Reconstruct once a week and always before coloring. Process for at least 20 minutes with a shower cap over your hair.
Q. Will cutting my hair make it grow faster?
A. No. Hair grows ½ inch per month on average and has nothing to do with how often you trim it.
Q. How often do I need to retouch my hair?
A. Your hair should be touched up based on how fast your roots grow in. Usually every 6 weeks.
Q. Can I use Satin if I'm pregnant?
A. It is always recommended to consult with your doctor prior to any chemical service.
Q. I dyed my hair black and now I want to be a medium brunette. Can I just dye a lighter color over it?
A. No, you will need to use Color Oops or Color Reverse and then re-color with a medium brown color.
Q. I have black hair now, but want to be a blonde. Can I just dye a blonde color over it or do I need to first bleach it?
A. You will need to bleach your hair to the pale blonde stage and then re-color with a color similar to the color you want. Make sure you use a color filler and only process the color for 5 minutes. A strand test is highly recommended.
Q. Is there a men's line of hair care/color?
A. Yes, we have Suede that is available only at your salon. It is not for retail sale.
Q. If I have blonde hair, should I avoid excess chlorine in the water?
A. Chlorine can be damaging to hair. It is always recommended to protect hair from any damaging chemicals.
Q. Is it okay to mix colors to get a different shade?
A. Yes. All Satin colors can be mixed to create a custom color.
Q. What is a good way to prevent the color from getting on my skin and staining it?
A. Apply Vaseline around the hairline, forehead, and on the ears. Wear protective gloves.
Q. Do you have to bleach your hair before using Splat?
A. No. Bleaching hair will provide deep vibrant colors that will last much longer. Non-bleached hair will have a very subtle hint of color and will fade very quickly.
Q. If I don't use the bleach and just use the color, can I expect the color to last as long?
A. No, the color will be subtle and will wash off fairly quickly.
Q. How can I prevent the color from bleeding onto my clothes, skin, and bed sheets?
A. Use a hair dresser's cape or towel to protect clothing and counter tops. Use Vaseline on forehead and ears to protect from staining. Make sure hair is completely dry before going to bed.
Q. I got some of the dye on my skin and it won't come off. What should I do?
A. Wash many times. The more the color is exposed to water, the quicker it will come off. Swimming will make these colors wash off very quickly. You may also try rubbing alcohol.
Q. I accidentally got some of the dye on my counter top. What should I do?
A. Use a solvent such as rubbing alcohol to remove stains. Mix alcohol with shampoo and let the mixture remain on the area for at least 5-10 minutes, then scrub the area after 10 minutes. If stain is not completely gone, repeat process.
Q. Why should I avoid getting the bleach on my scalp?
A. Bleach is irritating to skin and the scalp is a very sensitive area.
Q. If I have longer hair, will one box be enough to cover all of my hair?
A. Most likely, yes. However, you may need more bleaching material.
Q. Do I use both the bleach and peroxide?
A. For vibrant, long-lasting color, yes.
Q. What makes Splat so different than the other competitors' wild hair colors?
Splat colors last much longer and are very vibrant. We are the only color on the market that lasts 6 weeks or longer.
Q. I'm only streaking my hair with the Splat color, so what should I do to avoid the color from getting on other parts of my hair?
A. Apply Splat with foils and after the hair is coated with Splat color, close the foil and go onto the next section of hair to be streaked
Q. I got some of the dye on my carpet, so what should I do?
A. Unfortunately, there is not much that will remove the stain from fabrics. You can try a mixture of shampoo and rubbing alcohol and let the mixture remain on for 10 minutes prior to scrubbing the area. Test the mixture on an inconspicuous area prior to applying mixture to carpet.
Q. Why does the bleach feel warm on my scalp? Is this safe or does it mean my hair is falling out?
A. No, your scalp is a very sensitive area and bleaching agents are irritants. If you feel severe burning wash off material immediately and consult a doctor.
Q. Why should I wear a shower cap over my processing hair and apply low heat on it?
A. The shower cap keeps in body and allows for better penetration of color. Also, the cap keeps the body heat even from root through end.
Q. Are these colors more damaging than regular hair dye?
A. No, however, the bleaching process can be damaging.
Q. What color will my hair be after the Splat has been in for 6 weeks?
A. Splat colors may not completely wash out of the hair after 6 weeks. We have many customers notify us that their color has been in for many months and they are happy to have a color last that long. Once Splat has completely faded from hair you will be left with the bleached color you had before applying the Splat color. A slight tint from the color can also be left on the hair.
Q. How do I go back to my normal color after using Splat?
A. You will have to re-color with a color similar to your natural color. Use a color filler and do not process for longer than 5 minutes on your previously processed hair.
Q. What can I do to make the color last longer and stay more vibrant?
A. The less you wash it the longer the color will last. Stay away from swimming. Make sure your hair bleached up to the pale blonde stage and is completely dry before applying the Splat color.
Q. Is it safe to use on my 8 year old daughter's head?
A. Yes, be careful not to get bleaching agents on the scalp.
Q. I like to keep my hair wild colors all the time. Why can't I find wild colors in a permanent dye?
A. Permanent dyes are not as vibrant as direct dyes, so companies don't make them this way.
Q. Can I use Splat if I'm pregnant?
A. Always consult with your doctor when applying any chemical to your hair.
Q. Why won't Color Oops work on Splat?
A. Splat uses direct dyes. Color Oops can not remove direct dyes.
Q. I just put in the color and realized it's not for me. Is there any way to get it out immediately?
A. The only way is to bleach the color out.
Q. Is this product safe to use on my dog's hair?
A. Yes, but do not get the bleaching agents on the dog's skin to prevent irritation.
Q. How exactly does No Gray work?
A. No Gray adds penetrating agents which help the color intermediates penetrate the hair fiber more effectively. In addition, No Gray adds additional pigment specifically designed to cover gray hair.
Q. How long is it supposed to help hold on to color?
A. No Gray should help your color last approximately 6 weeks.
Q. The package includes two tubes of No Gray. Do I use just use one tube per dye job?
A. Yes, one tube is recommended. However, if you have extremely resistant gray hair two tubes can be used to get better gray coverage results.
Q. I noticed that the color of No Gray is a reddish color. Will this affect the color of my hair dye outcome?
A. No Gray may make your color a little darker. However, on gray you should not notice the difference. The extra pigment will ensure solid gray coverage.
Q. Does No Gray work with ALL types of hair dye brands and different hair colors?
A. No Gray will work with all oxidation hair color. Oxidation colors have to be mixed with a developer, so if your color is mixed with a developer it is an oxidation color and No Gray will work with that color.
Q. My gray hair is super resistant. Will No Gray work on me?
A. No Gray works extremely well, but in certain circumstances both tubes supplied in the No Gray kit may be necessary to insure solid gray coverage.
Q. I have 100% gray hair. Will No Gray still work for me?
Q. Yes.
Q. If I have extremely resistant hair, should I leave it on longer than the instructions say to?
A. You will need to follow the color manufacturer's instructions in regards to timing.
Q. Is No Gray damaging to the hair?
A. No Gray is very gentle on hair. No Gray has been fortified with Wheat Protein to help condition the hair during the coloring process.
Q. Does No Gray work for ALL shades of gray?
A. Yes.
Q. I have African American hair. Will it still work on my type of texture hair?
A. Yes.
Q. It says results will be "intensified." What does that mean?
A. Your color will come out more rich and vibrant.
Q. If I use No Gray with a dye, but realize I don't like the color, can Color Oops work on this formula?
A. Yes.
Q. Does it affect my gray re-growth?
A. No Gray will not affect re-growth, other than the fact it will be more visible because your hair treated with No Gray will be colored.
Q. What makes No Gray different than a color booster?
A. No Gray aids in the penetration of hair color dyes. A color booster adds red, yellow, or blue to the mixture. No Gray will alter the tonality of the color you are using. A color booster will change the tone tremendously.
Q. Is it safe on my hair to use No Gray every time I dye it?
A. Yes.
Q. Is there any type of hair dye that I should not combine No Gray with?
A. No Gray can be used with any color without risk of harm to the hair. However, No Gray is designed to work with oxidation hair colors.
Q. What should I do if the color doesn't turn out the way I wanted it?
A. You can remove the color with Color Oops and re-color.
Q. Is it possible for the gray to return after only a few days?
A. Yes, if your gray hair is not covered thoroughly your gray hair can show through in a few days. In this situation using 2 tubes of No Gray is recommended.
Q. Can I use a color booster and No Gray together?
A. Yes.
Q. Do I need to protect my hair from the sun after using this product?
A. No, however, staying out of the sun will help your hair color last longer.
Q. Is it safe to use No Gray for Men on my beard?
A. Yes.
Q. I feel like this product did not work for me. Is there a possible reason why?
A. If your hair is super resistant to taking hair color you may have to use two tubes of No Gray with your hair color.
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